Terms & Conditions / Travel and Tours

The Terms and Conditions were last updated on Oct 28, 2025

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

By registering with, accessing, or otherwise using this website, and any services offered by this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

If a passenger purchases any one of our programs, this will imply that he/she has read, understood and agreed to these terms and conditions stipulated by Kollektiv Travel Lab. The articles included on our website represent a contract between Kollektiv Travel Lab and the passenger.

For purposes of these Terms and Conditions the words “you,” “your,” “passenger” and “cardholder” refer to each person who books or purchases or receives goods and services arranged through Kollektiv Travel Lab. The words “Kollektiv Travel Lab”, “our” and “we” refer to Kollektiv Design Labs, its parents, subsidiaries, affiliates and agents. Acronyms are used as follows: Kollektiv Travel Lab = Kollektiv. Kollektiv makes arrangements with suppliers who provide travel services such as air travel, cruises, hotels, buses, sightseeing, car rental or other activities included in your booking. The travel services are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage and international conventions and arrangements.

Kollektiv Travel Lab does not own, manage, operate, or control any vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions. Please read and ensure you understand these Terms & Conditions before booking your vacation. When you book or otherwise receive services through Kollektiv Travel Lab, you are accepting and agreeing to the Terms and Conditions listed on these pages.

Some tours and packages include air transportation in economy class from certain Canadian cities, on an individual or group basis; transfers as indicated in the program; transportation by tour bus, train or ship as mentioned in the itineraries; double occupancy accommodation with private bathroom and/or private shower. (Single rooms are limited and will be confirmed after the reservation); meals mentioned in the itineraries (drinks not included); visits according to the itinerary including entrance fees; handling of one piece of luggage per person (unless otherwise stated in the program); hotel service charges; Kollektiv Travel Lab travel documents.

Passport fees, insurance, optional excursions, gratuities, visa fees & transportation-related taxes and fees, personal expenses (drinks during meals, wine or spirits), seat selection, some city will charge a fee for city taxes and any other items not specifically stipulated as being included in the package must be paid for by the passenger including airport taxes where applicable.

Fill out the form, email or call Kollektiv Travel Lab to make reservations. Before booking, you must clearly explain your requirements, your needs and your expectations with regard to the trip planned as well as any detail that could affect the validity of transportation tickets and the smooth functioning of the package (for example, if you are a national of a country other than Canada, or if you have a handicap, or special needs etc.) so that we can give you the proper advice. The name given during booking must be the name that appears in your passport. Otherwise a name change fee will apply.

Deposit: $300 per person(non-refundable)

Final payment: is due 40 days before tour departure.

These deposits do not include insurance. For all bookings made less than 30 days before departure, payment by credit card is required.

Credit Cards: When a credit card is used to confirm and pay for a booking, you, the passenger, and/or the cardholder give consent to Kollektiv for the card’s use.

If you need to cancel your booking, you must notify Kollektiv Travel Lab immediately. Cancellation charges are calculated based on the date that Kollektiv Travel Lab receives notice of cancellation. The cancellation charge compensates Kollektiv Travel Lab for damages arising from cancellation, including, among other things, pre-payment made on booking of travel and other services and administration costs involved in processing a cancellation. By booking a vacation you agree that the cancellation charge is a genuine estimate of damages to Kollektiv Travel Lab of any cancellation and is not a penalty. Kollektiv Travel Lab may arrange for the resale of any holidays you cancel without refund to you.

More than 40 days before trip departure: The deposit amount will be charged (refer to the “Payment Deposit Requirements” paragraph)

40 to 20 days: 75% of the package price before taxes (taxes are non-refundable)

Less than 20 days: 100% of the package price before taxes (taxes are non-refundable)

If a change is made to the room occupancy, including the addition to or reduction of the number of occupants, you will be responsible for any resulting increase in price. If a passenger wishes to modify, change or cancel the package, he or she will be required to notify Kollektiv in writing within the prescribed deadline.

Flight: If applicable, deposit amount is non-refundable. Penalties after final payment applied will vary upon ticket conditions and can be advised at time of booking

If, after booking has been confirmed by Kollektiv Travel Lab, you wish to modify the arrangements already made, any change (flight dates, destination, room occupancy or name change) will be subject to availability and will entail a basic fee of $100 (fee and administration). Kollektiv Travel Lab will only charge a supplement if it is required by our suppliers, such as airlines, hotel, ground operator etc. No price adjustments shall be made if the price for goods and services has decreased.

If a change is made to the room occupancy, including the addition to or reduction of the number of occupants, you will be responsible for any resulting increase in price. If a passenger wishes to modify, change or cancel the package, he or she will be required to notify Kollektiv in writing within the prescribed deadline.

Kollektiv Travel Lab cannot guarantee specific requests such as room location, adjoining rooms, bed preference, seat selection, in-flight meal requirements, etc. While Kollektiv Travel Lab will advise service providers of such requests, it cannot be held responsible if such requests cannot be fulfilled or if local surcharges are applied. Seat selection can be free or with charge. If you or your travel agent cannot do your seat selection on the airline website with your reservation number or via your travel agent prior to departure, this might be because you are part of a Group (special fare). If it’s the case, at time of ticketing, Kollektiv Travel Lab will notify the airline which passengers are traveling together in an effort to have them seated together. Kollektiv Travel Lab can guarantee the seat but not the seating (seat number). Kollektiv Travel Lab cannot be held responsible if passengers do not get their preferred seat. We always recommend the client to do the free online check-in 23 hours or less prior departure on the official airline online website.

Customs and/or immigration officials can deny a person’s entry into their country at their own discretion. A previous criminal record could be an obstacle in international travel. Kollektiv Travel Lab cannot be held responsible for denied entry under any circumstances.

It is solely your responsibility to obtain, at your own expense, all the documentation required by relevant government authorities for the purpose of your holiday. Required documentation may vary depending on citizenship status. Special documentation may be required for minors travelling alone; for children who have a different surname than the adults who accompany them; or for single parents travelling with children. Prior to departure, you should check with your travel agent and/or the relevant consulate about what documentation is required. Some countries require a visa and/or a passport valid for at least 6 months after the date of return to Canada. All passengers must make sure they have a valid passport according to the requirements of the countries visited. Passengers holding other than a Canadian passport may require other documents (i.e. visa or vaccination certificate).

Many countries require an International Driver’s License, to rent a car. The passenger must obtain these documents before departure.

For information on the Canadian Government Passenger Protect program, please visit www.passengerprotect.gc.ca.

Landed immigrants without Canadian citizenship or a Permanent Resident Card may be denied boarding upon return to Canada. In the event that a passenger does not possess the documentation required by the government authorities at the holiday destination or by the airline, passage or entry to the destination may be refused. If passage or entry is refused, Kollektiv will not be held liable and will not issue any refunds.

Travel documents will be sent to the passenger 2 weeks prior to trip departure by e-mail with all the necessary information and vouchers required. Documents may be sent with a few missing elements, as Kollektiv Travel Lab is dependent on local service providers and issues of entry tickets, train tickets and other essential elements may only be sent a few days before departure. The passenger will be informed.

Tickets may be issued the day of your booking confirmation. The name on the ticket has to match the exact name appearing on your passport. It is your responsibility to give the correct names when you make a reservation and to verify your tickets upon reception. It is important to review all documents and tickets before leaving for your journey.

Tours suppliers abroad are not operated or managed by Kollektiv Travel Lab but third party tour operators and/or local suppliers. Kollektiv Travel Lab's role is strictly limited to transmitting your reservations to the local tour operator. Kollektiv does not assume any responsibility in the event of an error or failure to provide any service by the local tour operators or their representatives.

Itineraries stated in this brochure/Flyer/website are given for information purposes only and are subject to change at any time. Cities and stops described in the tours, whether individually or as a whole, cannot in any way be considered a determining factor of your booking. Itineraries, visits, accommodation or means of transportation are subject to change during the course of the tour, due to special circumstances, and the local tour operator as well as the guide can decide at any time to make any changes or substitutions; their decision being final and without recourse.

Number of participants in a group can vary from 10 to 30 persons in the activities presented in this brochure/Flyer/website.

Escorted tours, also known as a group tours, are escorted by a professional guide during the entire duration of the tour.

If you are booked on a tour or other travel that is scheduled to be accompanied by a specific host, if a circumstance arises where they cannot host the departure, please be assured that Kollektiv Travel Lab will provide another host for which you will be advised prior departure or in travel, if applicable. We will take all measures to ensure that your trip plans are uninterrupted. Kollektiv Travel Lab cannot be held responsible for any unforeseen changes, and this does not constitute a reason to request any type of compensation or refund.

Any included meals at the hotel are always at the main restaurant (unless otherwise stated). Hotels shown in this brochure/flyer/website are rated according to quality standards in the country where they are located. These standards are sometimes lower than North American standards, because they particularly take into consideration the services available rather than the comfort in the rooms. Hotels are subject to availability and are confirmed at time of booking; they may be replaced by other rooms/cabins of similar category.

Kollektiv Travel Lab has no control whatsoever on the size, location or view of rooms assigned to travelers. Single rooms, outside North America, are usually smaller and not as well located as double rooms. Their number is very limited and they can only be confirmed after booking.

Different living standards and practices exist outside of North America, including but not limited to provision of utilities, i.e. water and voltage, accommodations, services of all kinds, food, food preparation, water quality, security, insects and wildlife or weather conditions.

Kollektiv Travel Lab shall not be responsible or liable for any loss, damage, illness or injury you may suffer as a result of such different living standards and practices.

It is strongly recommended that all travelers obtain adequate insurance coverage to protect themselves should they be obliged to cancel a holiday due to health problems or unforeseen circumstances. We can also help you purchase travel insurance at time of booking. It is also highly recommended that you purchase medical insurance.

You agree that Kollektiv Travel Lab shall not be responsible or liable for health problems that may arise or become aggravated while travelling or at your destination(s).

Standards of medical care may differ from those in North America. Treatment may be expensive, payment in advance may be required and provincial health care coverage may be limited.

Please check for travel restrictions, local safety and security conditions, entry and exit requirements, quarantines, curfew, etc.

Visit https://travel.gc.ca/travelling/advisories/ for more information on your travel destination.

Kollektiv Travel Lab reserves the right to cancel a tour if not enough participants are registered. In the event that certain services are cancelled, Kollektiv Travel Lab will have no responsibility beyond the refund of all monies received by Kollektiv Design Lab for such cancelled services, which will be deemed to constitute full settlement of any claim you might have against Kollektiv Travel Lab for the cancellation. However, you must notify us of your decision in writing within 72 hours of such notice.

Advertised facilities may occasionally be modified or unavailable. We will advise you of any description changes, if known, prior to departure. Sometimes major changes to your tour arrangements may be required due to circumstances beyond our control, such as hotel overbooking, unexpected maintenance problems or due to market conditions. Major changes may include change of destination, change of departure or return by more than 24 hours, change of itinerary, change of hotel, or accommodation standard. In these circumstances, Kollektiv Design Lab reserves the right to substitute hotel and other arrangements for arrangements of comparable value without notice or liability.

Kollektiv Travel Lab is not responsible or liable for changes or cancellations made that relate to or arise as a result of hostilities, acts of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier insolvency, governmental acts and other events beyond our control.

You agree that Kollektiv Travel Lab does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year.

All prices, unless otherwise stated, are per person based on two adults sharing one hotel room. All prices advertised in this brochure/Flyer/website are in Canadian dollars and do not include GST (where applicable) and taxes. However, local environmental fees, communal hotel taxes must be paid locally. The prices advertised in this brochure/flyer/website are based on fixed costs at the time of print.

If you are not satisfied with one or many services at destination, the first step is to contact the local supplier (phone numbers and contact information are inside your travel documents) in order to find solution on the spot.

If you are still not satisfied with the solution found at destination, you must notify Kollektiv Travel Lab, in writing by sending an email to tandc@k-travel.ca, for any claim you may have, or claim to have, against Kollektiv, within 30 days from the event giving rise to the claim.

Should you not file a written complaint within 30 days from the end of your trip, you will be presumed to be satisfied with the services received and to have waived any and all claims that you may have had against Kollektiv Travel Lab. Kollektiv Travel Lab will not respond to any claims or demands made after the expiration of the 30-day delay.

You may not commence any legal proceeding against Kollektiv Travel Lab unless you have submitted a notice as set out above. Under no circumstances shall Kollektiv Travel Lab be liable to you for an amount in excess of the total amount paid to Kollektiv for your vacation.

You agree to comply with any reasonable instructions issued by Kollektiv Travel Lab or its representatives during your trip. Any person acting in a way that compromises the enjoyment of other travelers on the trip or who refuses to follow instructions given by Kollektiv Travel Lab representatives may be obliged to return to Canada before the end of the trip, at his or her own expense.

Regardless of your tour destination, any dispute between you and Kollektiv Travel Lab shall be interpreted in accordance with the laws of the place of your departure from Canada and international conventions and agreements referred to herein.

Notice: No agent or representative of Kollektiv Travel Lab or any other service provider has the authority to modify or waive any provision of these Terms and Conditions.

Any claim or dispute (including, without limitation, any unresolved claims concerning any services booked through, or provided by, Kollektiv Travel Lab and claims made directly by you or by anyone connected to you or claiming through you) relating to or arising from your purchase of a tour, or the goods and services provided by or through Kollektiv Travel Lab, must be decided by one arbitrator, to the exclusion of the Courts. The arbitration shall be governed by the National Arbitration Rules of the ADR Institute of Canada, Inc. or its successors or a replacement Administrator. The seat of the arbitration shall be in the province in which you reside. The decision of the arbitrators shall be final and binding upon the parties. The present arbitration clause applies to all claims made as part of a class action or other representative action, it being expressly understood and agreed to that the arbitration of such claims must precede on an individual (non-class, non-representative) basis.

The travel services provided are subject to the Travel Industry Act (ON), Travel Agent’s Act (BC), Travel Agent’s Act (QC) or any other similar act enforced in the province of residence of the purchaser or in the province where a vacation was purchased from Kollektiv Travel Lab and Regulations there under and are subject to the conditions imposed by the suppliers and such suppliers’ (and Kollektiv Travel Lab) liability is limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements, as amended (eg. The Warsaw Convention, The Athens Convention & The London Convention). You agree that Kollektiv Travel Lab shall not be responsible or liable for, and you hereby waive any claim arising out of or relating to, any loss, damage injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission, negligence or commission of any third party supplying any of the services or accommodation herein, its agents, servants, employees, subcontractors, or for any claims for such loss, damage or injury, whether physical or mental, arising there from, or from any cause that arises by reason of actions of parties other than Kollektiv Travel Lab. Kollektiv Travel Lab reserves the right to decline any passenger as a member of these tours at any time.

A copy of our policy can be found at https://kollektiv.ca/privacy-policy-ca/.

This website is owned and operated by Kollektiv Design Labs.

You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: tandc@kollektiv.ca

200-21 10405 JASPER AVENUE
EDMONTON, AB, CANADA T5J 3S2